EMP

Shipping Policy

Everlast Metal Pipes LLC ("we" and "us") is the operator of (https://everlastmetalpipes.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Shipping Carrier

All packages will be shipped USPS.

Discrete Shipping

We offer discrete shipping all products will be shipped in a plain box or standard priority mail mailer with the return address labeled "EMP". There will be no mention of  “Everlast Metal Pipes” on your shipping package. Payment processing, however, will still show Everlastmetalpipes. Sorry for any inconvenience.

Adult Signature Required For Delivery

Our products are for persons 21 years or older and we do not ship to minors.

We reserve the right to add a signature requirement to any order at our discretion. We do this to prevent underage orders and fraud.

Where do you ship from?

Products will be shipped from our location in Grass Valley, CA.

International Shipping?

We will ship anywhere in the United states and some international countries.

The international countries we will ship to are Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however, we cannot be responsible for these fees in any way in case you do get charged. The funds go exclusively to your own government. Please contact your customs or local post office for more information.

Shipping Speed

Orders placed before 12 PM - PST will be mailed out the same day, otherwise, within the next business day. Our shop operates on Monday - Friday during standard business hours, except on national holidays at which time the shop will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. We cannot guarantee the day of delivery but we do everything we can to make sure you get your package as soon as possible.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon shipping, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at sales@everlastmetalpipes.com with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns/refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at sales@everlastmetalpipes.com

Returns and Refunds

Please visit out Returns/Refunds Policy