[Moore Manufacturing, LLC]
Last Updated: 03/17/2022
If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.
We accept returns on all unused products within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.
Unfortunately, we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
How to submit a return request:
- Contact customer service at firstname.lastname@example.org. Customer service will process your return and provide you with a return shipping label. Make sure to include your order number and reason for why you are returning the product.
- Once you receive your return shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office. Make sure to include with your return, your order number (this is crucial). If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you a refund.
- Once we have received your package and confirm that the products are unused and in their original, unopened packaging, we will refund your credit card for the amount of your return, minus the cost of return shipping.
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.